Refund Policy

1 In case of issues with access to the trainers or the site as a whole, which occurred after purchasing the subscription and during its validity period, the User should contact technical support at support@b-trainika.com or via the feedback form on the Site.

2 The Contractor undertakes to take all necessary measures to resolve the issue and extend the period of paid services to the User for the duration of the malfunction.

3 If the Provider cannot restore the Site’s operation within 14 days (or other terms, as agreed with the User) from the moment the User contacts them, the User is entitled to a refund. In this case, the User is refunded a portion of the subscription fee proportional to the time from the moment of the request to the end of the subscription period. Additionally, 9% of the refund amount is deducted due to the commission associated with payment processing.

4 Refunds are not provided in the following cases:

• The User did not provide sufficient data for their identification, troubleshooting, payment confirmation (bank, payment system, or Site receipt), and details of a valid personal Visa/Mastercard issued by a Ukrainian bank.
• The User cannot use the Site for reasons beyond the Contractor's control (issues with the User’s Internet connection or equipment).
• The User does not want to use the Site for any personal reasons unrelated to the site’s operability (changed mind, can’t manage, no time, etc.).
• The User cannot or does not want to use individual trainers due to misunderstanding their functionality.
• The User violated the terms of End User License Agreement.
• The Contractor cannot refund the money due to any force majeure circumstances (beyond their control): military actions, earthquakes, floods, fires, epidemics, mass riots, malicious acts, actions by the state or banking institutions, etc.

5 Refunds are made exclusively to the User’s personal Visa/Mastercard issued by a Ukrainian bank. To receive a refund, the User, after receiving a notification from support about the inability to provide access to the full functionality of the site within the terms specified in clause 3 of this Policy, must send a corresponding request to support@b-trainika.com, indicating the card number for the refund.